16 Posts about
Service Design

Bunnyfoot sponsor the Service Design Fringe Festival 2019

18th October 2019
Posted by in Events, News and Announcements
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We’re thrilled to announce we are once again sponsoring the Service Design Fringe Festival taking place on the 24th and 25th October 2019.


EVENT: Zoom Out To Zoom In – Designing Effective Human-Centred Services

Bunnyfoot hosted the latest of our regular workshops in London last Thursday, ‘Zoom Out to Zoom In; Designing Effective Human-Centred Services.’  This event brought together some of the biggest brands in the UK with a chance to learn a new approach and network with others in the field.


Highlights from the Service Design Fringe Festival 2018

Giving myself enough time to reflect on the Service Design Fringe Festival as one of the 2018 organisers I can firmly say that the Festival was a success and worth of my time and energy investment putting aside/greying out countless meetings and myriads of emails, hungry late night catch-ups and playing “hardcore Tetris” with the agenda!


8 Ways You Can Build Trust Through Design

A couple of weeks ago, I attended a meet-up in London run by the Service Design Network, where we discussed how we can improve the way we design for those who are vulnerable, as well as how to build trust through design.

Building trust is not an easy task – but if businesses aren’t able to achieve it, or lose it, the results can be fatal (you only need to look at the recent news about Facebook to grasp the impact that loss of confidence can have).


UX Trends – Workshop Recap

The word ‘trendy’ usually brings to mind one of two things: older people trying desperately to keep up-to-date with current fads, or someone who has a willingness to follow, rather than lead. It’s true: blindly following trends – in your personal and professional life – because of your peers, colleagues or competitors is rarely a good thing to do.


Ten Things You Need To Know About Open Banking

Open banking launched in the UK earlier this month and is set to shake up the financial services industry as we know it. But how will it really affect customers and service providers?

Here’s the ten things you need to know about open banking…


Bunnyfoot to host event for Service Design Fringe Festival

7th September 2017
Posted by in Talks and Presentations
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We’re excited to announce that we will be hosting a workshop and networking drinks during the Service Design Fringe Festival this year!


Expectations Modelling

In a previous post, I explained that one of the keys to providing a quality service is ensuring that customer expectations are met. I also explained that in order to meet expectations, an accurate understanding of what they are, based on research, is vital.


How to name your service

When approaching a problem or something you need to do, you start with a goal in mind, rather than the service you need to access or the tool you need to do the job. As Theodore Levitt (an economist and professor at Harvard Business School) said:

People don’t want to buy a quarter-inch drill; they want a quarter-inch hole!


Conference round up: Service Design in Government

1st April 2017
Posted by in Talks and Presentations
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Last month, I attended the Service Design in Government conference in the Southbank.


About Bunnyfoot

We are psychologists, interaction and design experts, researchers, usability specialists. We cover Web, software, mobile, print, service design and more.
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