22 Posts about
Customer Experience

Bunnyfoot CEO Jon Dodd to speak at Digital Shoreditch Festival 2013

22nd May 2013
Posted by in Events
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Jon Dodd – CEO at Bunnyfoot – is set to deliver a talk on the importance of emotion in creating engaging and persuasive designs that deliver superior user experiences during the Behavioural Design day at this year’s Digital Shoreditch Festival.


Why pandas and penguins confirm what we always knew: the death of ‘black hat’ SEO and the rise of quality customer centric content and features

Google has recently updated its algorithm in a number of releases (called Panda and Penguin). These updates penalise ‘short-term’ SEO practices (such as keyword and phrase stuffing in articles) that focus only on search engine result positioning, often at the expense of the customer experience.

It now appears that search might be getting sophisticated enough that hoodwinking it is no longer a viable strategy. Instead those organisations that focus on understanding customer needs and deliver customer-centric features and functions will now benefit from the nirvana of first higher ranking and then higher conversions once customers get to their sites.


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