User Testing

Learn how to conduct your own user testing sessions to gain key insights and improve the way you interact with your customers.

This 1 day interactive training course runs from 09:30-16:30 in central London and costs £595 (excl. VAT).

We will also provide breakfast, lunch, refreshments throughout the day, course materials and a certificate of completion.

Next course:

Course Description:

Our User Testing course covers all the basics; from how, why and when testing should be used, through to actually executing a test and acting on the results.

This course is very practical: throughout the day you will practice the techniques you’ve learned in real tests, acting as a moderator, an observer and a test participant!

It’s fun, it’s interactive and you will meet interesting people to exchange ideas and experiences with.


Is It For You?

If you are responsible for making improvements to the usability and performance of a website or app – this course is for you. This course will also be useful if you are considering outsourcing testing, as it will give you a thorough grounding in what to can expect and what you should be demanding from your suppliers!

Participants in this course are typically Brand Managers, Marketing Managers, Digital Marketers, Designers or User Experience Managers.

What You’ll Learn

Topics covered in the course include:

  • Why conduct user testing in the first place?
  • How testing fits into a project or development cycle
  • Planning, running, and analysing:
    • Writing good test protocols
    • Moderation best practice
    • Which data to gather
    • Formative vs. summative testing
    • Software for recording/running a test
    • Observing and noting
    • Dealing with difficult participants
  • Reporting results effectively (with templates provided)
  • Effective ways to present your results to others
  • Other forms of testing, such as…
    • Remote moderated
    • Remote unmoderated
    • Intercept testing
    • ‘Wizard of Oz’ prototype testing
    • Relationship with A/B and multivariate testing
  • Practising real tests acting as moderator, observer, and participant!

Learning objectives

After completing the training, you will be able to:

  • Describe and discuss the benefits of and key factors involved in usability testing
  • Recognise the components that make a good test
  • Specify and plan an appropriate user test
  • Carry out a basic user test
  • Analyse and report the results of a user test

Most definitely recommended! It was by far the best course I have been on.


Stacey Hole
Product Usability Analyst, Hailo


The way we approach user testing will change for the better as a result of attending the course. Thanks Bunnyfoot!


Josh Vince
Product Manager, TRX


It was run well, I enjoyed it and felt very engaged with the material. I found the card sort method especially useful!


Heidi Smith
UX Desginer, The Sun (News UK)


I enjoyed the practical parts, including moderating tests and writing prototypes.


Laura Bristow
Digital Outreach Manager, House of Commons


Very interactive. I liked the breaks between sections to write scenarios, fill in the boxes and sense check what learnt.


Caroline Lambert
Head of Customer Research, The FT

About your trainer

Cathy is a knowledgeable and experienced consultant. With extensive experience in a variety of user-centred design practices including user testing (moderated and remote), depth interviews, expert evaluations, mental models, personas and surveys.

Cathy has worked closely with a range of public and private clients such as Vodafone, Johnson & Johnson and Towers Watson.

Cathy Carr

Senior Consultant

The Venue

Bunnyfoot (London office)
4th Floor
54 St John's Square
London, EC1V 4JL

We're based in the heart of Clerkenwell, just a 5-minute walk from Farringdon mainline railway and underground stations.

Plan your journey on Google maps

Read enough? Get in touch…

Contact Kelly Thomas to discuss your needs:
0207 608 1670

Or, come and visit us! We have offices in Oxford, Sheffield and London.

Full contact and location details