Our Clients

Over the last 20+ years we have had the pleasure of working in every type of sector imaginable.

Talk to us about our experience of your sector and how other sectors can lend you ideas, best practice and innovation.

Our Case Studies

Optimising information architecture and more with Dementia UK

Expert evaluation, usability testing, IA, content design, card sorting

easyJet logo

A full user-centred design project for the UK’s leading airline

Expert evaluation, Usability testing, IA, Personas, Prototypes, Visual design

Kew Gardens logo

Internet of Things usability testing with Kew Gardens

Contextual enquiry, Experience Maps, Personas

oxfam logo

Increasing conversions on key website pages with Oxfam

IA, Usability testing

Chatham House logo

Website restructuring and research with Chatham House

Personas, User Testing, Information Architecture

Bimco logo

A large-scale project for the world’s largest shipping association

Personas, Mental Models, Tree Testing, IA, Prototypes, Visual Design

southbank logo

Understanding and attracting users with the Southbank Centre

Expert evaluation, Usability testing, IA, Card sorting, Personas, Prototypes

Boden logo

Improving checkout experience with Boden

Usability testing, Prototype Development

giff gaff logo

Improving app usability through customer insight with giffgaff

Usability testing

Change inc logo

User research for a new campaign launch

Usability testing

HFEA logo

A flexible patient-focused design project

Ideation workshop, Prototypes, Usability testing

Marie Curie logo

Agile UX to increase user engagement with Marie Curie

Personas, Mental models, Experience map, Agile design sprints

Computacenter logo

A full UCD project to encourage self-serivce

Depth interviews, Survey, Personas, Prototypes, Visual Design

BT logo

User research and actionable findings for BT TV

Diary study, Card Sort, Personas, Survey, Usability testing

screw fix logo

Designing an end-to-end mobile experience with Screwfix

Card sorting, Usability testing, Prototypes

abc iplayer logo

Testing subtitle size with a diverse audience for the BBC

Accessibility, Usability testing

beano logo

Creating an award-winning experience by user testing with kids

Usability testing with kids

uk parliament logo

Increasing engagement with democracy through UX

Depth Interviews, Personas, Contextual Enquiry, Ideation

British library logo

Improving search experience and content with British Library

Contextual enquiry, Experience Map, Usability testing

Sheffield city council logo

A user-centred website design refresh

Personas, Customer Journey Maps, IA, Prototypes, Visual Design

Buckinghamshire city council

Improving Buckinghamshire County Council’s lifestyle services

Expert evaluation, Usability testing

London 2012 logo

Supplying UX services to the London Olympics

Expert evaluation, Usability Testing

Arsenal logo

International testing for Arsenal’s New Site

Stakeholder workshops, Survey, Usability testing

Great rail journeys logo

A total website redesign for a unique travel site

Personas, Mental Models, Experience Maps, Prototypes, Visual Design

Hotels.com logo

International eye tracking with a travel leader

Usability testing

heathrow

Mapping user experience in Europe’s busiest airport

Diary study, Experience map

historic royal palaces logo

Iterative research for a user centred website redesign

Contextual enquiry, Personas, Card sorting

Design spark logo

Full website redesign for DesignSpark

Stakeholder workshop, Experience Maps, IA, Wireframes, Testing

Atos logo

Building in-house user testing solutions for ATOS

Lab build

Virgin hols logo

Increasing holiday bookings with quick wins

Expert Evaluation, Usability testing, Personas, Mental models, IA, Prototypes

Kaleidoscope

Understanding user journeys using eyetracking with Kaleidoscope

Card sorting, usability testing

Siemens logo

Designing an intuitive intranet system with Siemens

User journeys, Information architecture, Prototype