Optimising information architecture and more with Dementia UK
Expert evaluation, usability testing, IA, content design, card sorting
Our Clients
Over the last 20+ years we have had the pleasure of working in every type of sector imaginable.
Talk to us about our experience of your sector and how other sectors can lend you ideas, best practice and innovation.
Our Case Studies
A full user-centred design project for the UK’s leading airline
Expert evaluation, Usability testing, IA, Personas, Prototypes, Visual design
Internet of Things usability testing with Kew Gardens
Contextual enquiry, Experience Maps, Personas
Increasing conversions on key website pages with Oxfam
IA, Usability testing
Website restructuring and research with Chatham House
Personas, User Testing, Information Architecture
A large-scale project for the world’s largest shipping association
Personas, Mental Models, Tree Testing, IA, Prototypes, Visual Design
Understanding and attracting users with the Southbank Centre
Expert evaluation, Usability testing, IA, Card sorting, Personas, Prototypes
Improving checkout experience with Boden
Usability testing, Prototype Development
Improving app usability through customer insight with giffgaff
Usability testing
User research for a new campaign launch
Usability testing
A flexible patient-focused design project
Ideation workshop, Prototypes, Usability testing
Agile UX to increase user engagement with Marie Curie
Personas, Mental models, Experience map, Agile design sprints
A full UCD project to encourage self-serivce
Depth interviews, Survey, Personas, Prototypes, Visual Design
User research and actionable findings for BT TV
Diary study, Card Sort, Personas, Survey, Usability testing
Designing an end-to-end mobile experience with Screwfix
Card sorting, Usability testing, Prototypes
Testing subtitle size with a diverse audience for the BBC
Accessibility, Usability testing
Creating an award-winning experience by user testing with kids
Usability testing with kids
Increasing engagement with democracy through UX
Depth Interviews, Personas, Contextual Enquiry, Ideation
Improving search experience and content with British Library
Contextual enquiry, Experience Map, Usability testing
A user-centred website design refresh
Personas, Customer Journey Maps, IA, Prototypes, Visual Design
Improving Buckinghamshire County Council’s lifestyle services
Expert evaluation, Usability testing
Supplying UX services to the London Olympics
Expert evaluation, Usability Testing
International testing for Arsenal’s New Site
Stakeholder workshops, Survey, Usability testing
A total website redesign for a unique travel site
Personas, Mental Models, Experience Maps, Prototypes, Visual Design
International eye tracking with a travel leader
Usability testing
Mapping user experience in Europe’s busiest airport
Diary study, Experience map
Iterative research for a user centred website redesign
Contextual enquiry, Personas, Card sorting
Full website redesign for DesignSpark
Stakeholder workshop, Experience Maps, IA, Wireframes, Testing
Building in-house user testing solutions for ATOS
Lab build
Increasing holiday bookings with quick wins
Expert Evaluation, Usability testing, Personas, Mental models, IA, Prototypes
Understanding user journeys using eyetracking with Kaleidoscope
Card sorting, usability testing
Designing an intuitive intranet system with Siemens
User journeys, Information architecture, Prototype
Martin Riggall
Paul Knutton
