Mila Kayukala


Mila is an entrepreneurial service design and research professional with a unique skill set covering human-centred design, UX research, service design methodology, digital design tools, innovation consultancy and creative facilitation combined. She has a strong commercial awareness as well as business development experience.

Prior to arriving in the UK in 2013, Mila worked in the travel and tourism sector in Russia and Singapore. While on her journey as a service designer and design researcher, Mila has obtained an MSc in Innovation, Creativity and Leadership at City, University of London and delivered multiple team workshops in museums while running her own company and worked on digital innovation projects across sectors from healthcare (NHS) to tech giants (Google). Mila is well-known in the service design community as one of the organisers of the annual Global Service Jams and Service Design Fringe Festival in London.

Mila believes in the power of digital technology and humanity to drive technological progress for the benefits of people/customers/users. That is why in her everyday work she makes sure that people’s opinions are heard and valued by companies through the human-centred design process.

When she has some spare time, Mila enjoys hiking and exploring the UK, satisfies her interests in art and design at London museums and experiments with bio-hacking.

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