We work with you, not for you

Research takes the guesswork out of creating a great user experience. We have been conducting research with customers and users across the world since 1999, so we know how to get inside their minds to give you the insight and evidence you need to make the right decisions.

Our research expertise go beyond currently available digital devices. For our clients, we look into the future and explore ideas for emerging technologies. We do this by recruiting early adopters and potential future users.

We provide user insights for a variety of cutting-edge technologies. These include AI-driven assistants, AR experiences, IoT services and interactive robots. When working with new ideas or prototypes, we get user feedback early in the design process. This helps our clients avoid costly mistakes.

Bunnyfoot draw on their in-depth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!

James Millet
Head of Digital, easyJet

A few research and discovery clients

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Our designers apply their knowledge of behavioural science and design principles to translate insight about your business and customers into effective, accessible and delightful experiences that create value and meet user needs. We are not precious; through prototyping, testing and iteration we follow the evidence to arrive at an optimal user experience that supports business needs.

We have taken huge value and learnt loads. Bunnyfoot were not just making things look pretty, you really understand how people interact and gave clear evidence. You have techniques with teeth…you cannot ignore it, you make things work.

Arlene McDermott
Programme Manager, FCA

A few design clients

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Testing and evaluation are essential to our process. Backed up by our bespoke recruitment team, Bunnyfield, it is only through testing that we are able to understand how effective and efficient designs are.

The tools we use to get the evidence are device agnostic and don’t stop at computers, tablets, smartphones and interactive TV. We have experience in testing virtual reality and augmented reality systems, AI (or simple decision-based) chatbots, non-typical displays such as smart watches, in-car systems and even marine radios and ventilator interfaces.

The definition of interface extends beyond screens. We also provide user experience insight for screenless and ambient interfaces such as voice-based smart devices, haptic interfaces, ambient sensors, internet enabled white goods, lighting systems, trackers and robots. In short, if your product or service has users, we can provide the evidence to help you improve it.

Involving customers in the design of our site has ensured we meet their exacting requirements. Performing in-depth international testing helped us deliver experiences tailored to some of the key markets we operate in.

Paul Knutton
e-commerce Manager, Boden

A few usability testing and evaluation clients

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Being focused on the needs of your customers runs far deeper than usability testing and fixing issues. We work with you to understand the current level of UX maturity within your organisation and develop a strategy that integrates user advocacy into the heart of your organisation.

Through research and workshops, we gain a detailed understanding of your practices and ambitions, identifying both your current level of UX maturity and where you would like to be. We have a full range of services to support you on your journey.

Over the past several years, Bunnyfoot have played a vital part in our design processes. They always quickly understand our ambitions and advise on the best approaches for us to be able to achieve the best possible insights, making sure we test our proposed solutions with people that are representative of our user base. We truly see Bunnyfoot as a part of our extended team.

Kevin Halley
Head of Product Design, BT TV & BT Sport

A few strategy clients

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We help companies tackle complex service challenges. It may be a brand new emerging technology proposition, improving existing services or connecting online and offline experiences. In collaboration with you and your stakeholders we look holistically at the entire service provision.

Using the holistic and highly collaborative Service Design approach, we will help to break down silos and generate value for your service users and your business. We can also help to embed service design in your organisations by combining project work, knowledge sharing and training sessions.

Working with Bunnyfoot is always a pleasure. Their consultants brought with them a wealth of knowledge on user experience but they were equally flexible in tailoring their approach to our requirements.

Laura McAllister
Product owner, Historic Royal Palaces

A few service design clients

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We offer 16 intensive, interactive courses structured to support you through strategy, research, defining requirements, design, and delivery.

We also provide internationally recognised UX certification and are regular contributors to the UX qualification board curriculum.

See our training courses

Our high-spec testing and viewing facilities in London and Sheffield have all the latest kit to run great research, interviews and focus groups.

Our spaces are bright, comfortable and flexible with friendly hosting, tasty refreshments and expert IT support on hand.

More about lab hire

Our extensive database has people from all backgrounds and ages across the UK.
We fully screen everyone we recruit so that you get the best participants for your research.

We recruit real people, not “professional participants” and we boast the lowest no-show rate in the industry.

Visit Bunnyfield

Our specialist team spec out and install all that is needed to create a flexible, comfortable research space at your own premises.

We do not stop at IT; we advise on internal processes to ensure GDPR compliance and ‘what happens on the day’ processes to ensure testing in your new lab goes smoothly from Day 1.

See our work