Introduction
Choosing a user experience (UX) design agency can be a daunting task. In 2024, the landscape of UX design agencies is more diverse and innovative than ever, so it can be difficult to figure out which agency makes the most sense for your business.
This blog has attempted to cut through the noise and select the best UX research and design agencies based in London in a digestible way.
Whether you’re a startup with a limited budget and understanding of the UX space or a global enterprise looking for UX support, our curated list will help you choose the agency that best fits your needs.
What makes a top UX research and design agency?
Here are several aspects for you to consider for your UI/UX design partner:
Diverse portfolio: Seek an agency whose portfolio reflects a wide range of design styles and solutions. This diversity indicates their capability to tailor their approach to suit unique project requirements.
User-first philosophy: prioritise agencies that place a strong emphasis on understanding user needs and behaviours through research. Their design process should be rooted in research. Many design agencies consider UX as a tick-box activity when it should be their focus.
Clear communication: Choose a partner known for their clear, consistent communication. They should effectively translate your goal or problem into a project or programme of work and be open to ongoing dialogue throughout the project.
End-to-end services: Consider agencies that offer a comprehensive suite of services, from initial concept and user research to final design execution and post-launch support, ensuring a cohesive and streamlined process.
Client satisfaction record: Assess the agency’s reputation through client reviews and case studies. Positive feedback and successful case outcomes are strong indicators of their ability to meet and exceed client expectations.
1. Bunnyfoot
Evidence-driven user experience design.
We work in collaboration with organisations of all sizes to improve their customer experiences and drive real benefits.
We’re on a mission to design delightful and profitable user experiences. Led by evidence not assumption, research and testing is stitched into everything we do. With over 20 years of experience, we collaborate with some of the world’s biggest and smallest brands. Our clients trust us to uncover insight about their business and customers, and then use it to create value and meet user needs.
As leaders in the field, our approach is based in academic rigour and proven practice, and we are at the forefront of emerging techniques and technology, but our real value is in knowing which techniques to apply – and when – to deliver the most effective results.
We love to share our expertise as we work with you, to empower your teams with knowledge and best practise, and we support the wider industry through our programme of training courses and events.
Services include UX research and discovery, UX design, usability testing, accessibility testing, UX strategy, service design, UX training, UX lab hire, and participant recruitment.
Client sectors include travel, media, finance, eCommerce, IT services, public sector, sports and more.
Contact email: more@bunnyfoot.com
2. Nomensa
Strategic user experience design. We are humanising technology.
Services include usability testing, UX strategy, UX design, central government, and more.
Client sectors include government, education, utilities, and more.
Contact email: hello@nomensa.com
3. Lighthouse
Beautiful solutions to complex problems.
Lighthouse is a specialist UX and UI design agency based in London, working with product teams since 2008.
Services include discovery and exploration, UX and product design, strategy and UX consultancy.
Client sectors include automotive, workflow automation, finance, operations management, and more.
Contact email: hello@wearelighthouse.com
4. Plug & Play
We’re a UX design agency that designs and builds beautiful user interfaces and experiences.
Client sectors include UX / UI design, front-end development, digital product innovation, CRM interface design, and UX website design.
Clients include B2B software, CRM, ERP interfaces, fintech, healthcare, eCommerce, and more.
Contact email: hello@ux-design.agency
5. The UX agency
Using UX design, research and strategy to help organisations identify and solve real problems to innovate and grow
Client sectors include product and service innovation, UX research and design, accessibility & inclusive design.
Clients include E-commerce, finance, travel, and more.
Contact email: enquiries@theuxagency.co.uk
6. UX connections
UX agency that works as your UX department, providing trusted UX consultants on demand.
Client sectors include wireframing, prototyping, usability testing, user research UX strategy and UI design.
Clients include non-profits, e-commerce, finance, and more.
Contact email: hello@uxconnections.com
6. Creative Navy
The user experience design agency that adds value to digital products.
Services include user research, UX design, UI design, prototyping and user testing, usability audit, web development.
Client sectors include healthcare, electronics, automotive, security, and more.
Contact email: hi@creativenavy.com
7. Browser
A strategic UX approach that delivers results.
Services include research and analysis, ideation and validation, UX and UI design.
Client sectors include insurance, transportation, and sport.
Contact email: hello@browserlondon.com
8. Limeup
We deliver impactful digital products.
Limeup is a UX design and software development company that works with startups and enterprises worldwide.
Services include software development, web development, mobile app development, UI/UX design, web design, mobile app design.
Client sectors include fintech, iGaming, blockchain, real estate, healthcare, education, and more.
Contact email: hello@limeup.io
9. Foolproof
Foolproof is a digital product company. By bringing together insight, design, engineering and marketing we create digital products and services that solve complex problems to create business value.
Services include product, strategy, service design, research, analytics, optimisation, UX design, and more.
Client sectors include education, automotive, finance, retail, gaming, and more.
Contact email: ed@foolproof.co.uk
10. Threesixty
User experience design for mixed realities. We help clients create usable and engaging experiences for VR and AR.
Services include user research, user experience and user design interface, rapid prototyping for VR/AR.
Client sectors include telecommunications, public sector, and media.
Contact email: hello@s824284416.websitehome.co.uk
11. Momentum
Defining The Future State. Our Agency Advances Human-Centered Outcomes with Data-Driven AI.
Services include innovation strategy, experience design, emerging technologies, strategy and architecture, product engineering.
Client sectors include ad/marketing tech, consumer products, financial services, healthcare, high tech and startup.
Contact email: hello@momentumdesignlab.com
12. Spotless
Hello, we’re Spotless, a UK-based human-centred service design agency. We partner with customer experience leaders at large organisations to reimagine the way things work.
Services include service design, design research, speculative design, and behavioural science.
Client sectors include financial services, healthcare, technology, gaming, telecoms, and more.
Contact email: sales@spotless.co.uk
13. Inviqa
Drive better outcomes, for you and your customers.
Services include digital strategy consulting, digital roadmap development, digital product design, user research, usability testing, technical architecture consulting and development, digital platform implementation, and experience optimisation.
Client sectors include utilities, fashion, finance, museums, charity, retail, leisure, and more.
Contact email: getintouch@inviqa.com
14. Snook
Your world, more human.
Services include user research, building design capability, strategy and support, human-centred design training, organisational design & development, design recruitment support, product and service design organisational research, Insight & Idea labs, usability testing, and more.
Client sectors include education, government, local government, healthcare, housing, charity, and more.
Contact email: curious@wearesnook.com
15. STBY
STBY connects organisations with the lives and experiences of their customers / citizens / workers / partners / beneficiaries to inform and inspire meaningful change/…
Services include deep dive ethnography, co-creation labs, blended research, global explorations, strategic pilots, training and coaching.
Client sectors include education, financial services, government, health and wellbeing, natural resources, NGO, and more.
Contact email: mail@stby.eu
Conclusion
This wraps up our roundup of the top 15 UX (User Experience) design agencies in London.
We’d love for you to consider working with Bunnyfoot for your next UX project.
Just contact us here and we can talk through what you’d like to achieve.
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