Mostly business as usual with remote working
For the last 3 weeks we have been working closely with all our clients to ensure we can continue to keep projects and programmes on track during these challenging times – generally this has just been a simple move to increased remote working with little, if any, disruption. But for obvious reasons our face to face research has needed to stop and adjust.
Wholesale transition of face to face and lab based research to remote research
Our face-to-face usability/UX testing labs and other traditional face-to-face customer research have (for obvious reasons and until conditions change) needed to be transitioned wholesale into remote research – this has proved relatively straightforward to accomplish because we have been doing this type of research for many years (mainly for international clients but also for UK clients who needed a wider geographical spread or where it just made sense).
Some clients who were not familiar with this way of working needed a little convincing and reassurance at first – but have been very pleased with the results. In one instance:
“Running our research programme remotely has increased the number of people viewing live testing sessions which has also increased engagement with the whole UX improvement programme. A welcome side effect of the current situation.”
Major telecommunications client
In some cases, we have needed to adjust prototypes and test materials to be more appropriate for online delivery – but our research aware interaction designers are well used to this and can turn these around quickly and effectively.
Remote working is standard practice at Bunnyfoot
Examples of the remote activities we regularly and are increasing performing include:
- Remote research: interviews, remote moderated testing (desktop & mobile), diary studies, mobile ethnography
- Unmoderated remote research: including surveys, card sorts, tree testing
- Expert evaluations of usability, persuasion, UX, accessibility
- Design sprints and workshops – running remotely using Zoom and other technologies
- UX Training (including research methods) delivered via webinar
In addition:
- We can assist with prototype production for remote research and testing (even if it wasn’t our design, we can work with your designers to modify their prototypes)
- We provide remote participants for research via our specialist recruitment service and large national database of volunteers (in fact fortuitously our national database was boosted recently by being featured in moneysavingsexpert)
If you want to know more about how we can help you benefit from remote research or other remote UX methods then, please contact us, we would be happy to explain how our services could benefit you.
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