EVENT: Ongoing optimisation of the Customer Experience using Quant Data, Analytics and Qual Research
For our 5th workshop, we are teaming up with the expert data science team at Vertical Leap to run a session on how you can more effectively measure, identify and optimise the performance of your service for customers/users.
Taking place in Central London on Thursday 4th April, we’ll be looking to answer the following questions:
- How can you improve the way you measure the performance of your service?
- How can you identify where your users are tripping up? Or opportunities to increase engagement and persuasion?
- How can you come up with a strategy to continue measuring and optimising performance?
We’re sure this interactive, half-day workshop will not only be insightful but will also be a great opportunity to network with others who want to improve their customer/user experience.
Interested in attending?
If you’d like to find out more or register your interest, contact Jo Hutton.