Our Clients

We work directly with a wide variety of public and private organisations

We also work with agencies and research firms – they bring us in to provide specialist usability, customer insight and user centred design services

Bimco case study

Full user centred design for the world's largest international shipping association

Historical Royal Palaces case study

Identified and refined key user models to boost UK-based audience attendance

"Bunnyfoot have helped us challenge the way we do business online by understanding how and why our customers want to access our services. Their outputs have been to the highest standard and will help us continue with our digital journey for years to come."

Martin Riggall, Head of Digital Services
Sheffield City Council

Kew Gardens case study

Enhancing the Internet of Things (IoT) service at Kew Gardens to give visitors the full immersive experience.

Atos case study

UX lab design, building and consultancy for the new Atos research centre

UK Parliment case study

Extensive research project defining UK Parliament site users

"User centred design is like working off blueprints with an architect – it's much easier to move a door while you are in the design phase than after the place is built!"

Jamie Seedhouse, Web Development Manager

Computacenter case study

50% shift from contact centres to online within weeks of launch, beating the target

Hotels.com case study

Bunnyfoot carried out ethnographic research with six travellers through Heathrow and Gatwick airports, from their travel to the airport until their eventual boarding of the plane.

Marie Curie case study

20% increase in traffic through Agile UX and design

HFEA case study

Bounce rate decreased from 57.1% to 45.9%, online booking conversion increased by 38.5%

"Involving customers in the design of our site will ensure we meet their exacting requirements. Performing in-depth international testing will help us deliver experiences tailored to some of the key markets we operate in"

Paul Knutton, Online Project Manager

"Bunnyfoot helped us scope, refine and build our Customer Experience research centre.

We’re really pleased with the work they did in designing and kitting out the space."

Ronnie Turner, Customer Centric Designer

BBC case study

Subtitles for an accessible and usable standard media player

easyJet case study

A product redesign which mirrors customers' real life experience of the departures and arrival board on an online platform

Oxfam case study

37% increase in conversion rate on the landing page

HFEA case study

Exit rate reduced from 45% to 21%, Bounce rate reduced from 32% to 28%

"Your support and insights have been very much appreciated by the team here, and core to ensuring the design of our new website is centred on our users. It's been great working with you"

Fiona Sinclair, Digital Vision Project Manager
The National Archives

"Bunnyfoot draw on their indepth knowledge of customers and our sector to challenge us with better solutions. Their style mirrors our own – can do, delivery focused and not a Frappuccino in sight!"

James Millet, Head of Digital

Boden case study

Checkout prototype redesign 59% quicker, 6 times fewer abandonments, preferred by 80% of customers (remote testing)

Screwfix case study

Our process for Screwfix's collection and delivery service outperforms every major competitor and now accounts for 40% of their orders

Siemens case study

Card sorting and user testing with different departments across the globe to inform immediate changes to the intranet


114% rise in mobile traffic and 43% rise in tablet traffic

LOCOG (London Organising Committee of the Olympic and Paralympic Games) case study

4.73 billion page views.
Official usability supplier for London 2012

"We work with Bunnyfoot because they provide an additional layer of insight into the way our customers interact with our site"

John Goodall, Online Creative & Usability Manager
RM Education

HFEA case study

100% increase in visits and positive feedback from patients and patient support groups in the first year since launch

Hotels.com case study

Multi-variant testing on a selection of design prototypes

Kaleidoscope case study

Designing for a specialist audience: full report of issues and resolutions to inform future redesign

Virgin Holidays case study

90% increase in conversions followed by a sustained 140% increase

More of our clients

  • Accenture
  • Arsenal
  • BNP Paribas
  • BT
  • Chartis Insurance
  • confused.com
  • Disney
  • Equator
  • FCA
  • Find My Past
  • Hastings Direct
  • Hiscox
  • HSBC
  • Jaguar
  • Maplin
  • Nectar
  • New Look
  • Oglivy
  • Oxfam
  • Powergen
  • Screwfix
  • SSE plc
  • Swiftcover
  • The Natural History Museum
  • TUI Travel
  • Turkiye Bankasi
  • University of Surrey
  • Visit London
  • Achilles Information Limited
  • BBC
  • Britta
  • Capita
  • COI
  • Derbyshire County Council
  • EDF
  • Fat Face
  • Financial Ombudsman Service
  • French Connection
  • Heathrow
  • House of Parliament
  • Isbank Turkey
  • learndirect
  • National Fraud Authority
  • Nest
  • NHS
  • Ostmodern
  • Plusnet
  • RCCL
  • Skills Funding Agency
  • Stannah
  • TalkTalk
  • The Stationery Office
  • Tuned In Research
  • UEFA
  • Visa
  • Yell.com

Selection this quarter

  • AAT
  • ATOS
  • Boden
  • Bovis Homes
  • BSkyB
  • ComputaCenter
  • easyJet
  • Experian
  • Flybe
  • Great Rail Journeys
  • Hackett
  • Houses of Parliament
  • Janet
  • Marie Curie
  • Methven
  • Microsoft
  • Mitchells and Butlers
  • Nationwide
  • NS&I
  • PWC
  • S8080 Digital Media
  • Southbank Centre
  • Tesco.com
  • The FA
  • Ukash
  • Vodafone
  • WANDisco
  • World Gold Council

Read enough? Get in touch...

Contact Clare Lambert to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.